Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern your access to and use of the CargoSurge platform, website (cargosurge.co.com), and related services provided by CargoSurge ("we," "our," or "us"). By creating an account or using our services, you agree to be bound by these Terms.

1. Service Description

CargoSurge is a cloud-based logistics enterprise resource planning (ERP) platform designed for freight forwarders, third-party logistics (3PL) operators, road transport companies, and customs brokers. The platform includes modules for shipment management, warehouse management, fleet operations, financial management, CRM, vendor management, and related tools.

2. Account Registration and Obligations

  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must promptly notify us of any unauthorized access or security breach.
  • You must be at least 18 years old and have the authority to bind your organization to these Terms.
  • You agree not to share account credentials or allow unauthorized users to access the platform.

3. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose or in violation of any applicable laws or regulations.
  • Attempt to gain unauthorized access to any part of the platform or its infrastructure.
  • Interfere with, disrupt, or place undue burden on the platform or its networks.
  • Reverse engineer, decompile, or disassemble any part of the platform.
  • Use automated tools (bots, scrapers) to access the platform without our written consent.
  • Upload or transmit malicious code, viruses, or harmful data.

4. Subscription and Billing

4.1 Plans and Pricing

CargoSurge offers tiered subscription plans as described on our pricing page. Prices are subject to change with 30 days' prior notice. Feature availability varies by plan.

4.2 Billing

  • Subscriptions are billed monthly or annually, depending on your selected plan.
  • All fees are due in advance and are non-refundable except as stated in Section 4.4.
  • We may suspend access for overdue payments after a 7-day grace period.

4.3 Cancellation

  • You may cancel your subscription at any time through your account settings.
  • Cancellation takes effect at the end of the current billing period.
  • You will retain access to the platform until the end of the paid period.
  • Upon cancellation, your data will be available for export for 30 days, after which it may be permanently deleted.

4.4 Refund Policy

Annual subscriptions are eligible for a pro-rated refund within the first 30 days of the subscription period. Monthly subscriptions are non-refundable. Refund requests should be submitted to [email protected].

5. Data Ownership

  • Your Data: You retain full ownership of all data you enter into the platform. We do not claim any intellectual property rights over your business data.
  • License to Us: You grant us a limited license to process, store, and display your data solely for the purpose of providing the services.
  • Data Export: You may export your data at any time in standard formats through the platform's export functionality.
  • Aggregated Data: We may use anonymized, aggregated data for analytics, benchmarking, and service improvement purposes.

6. Intellectual Property

The CargoSurge platform, including its software, design, logos, trademarks, documentation, and all related intellectual property, is owned exclusively by CargoSurge. These Terms do not grant you any right, title, or interest in our intellectual property beyond the limited right to use the platform as a subscriber.

7. Service Availability and SLA

  • We target 99.9% platform uptime, measured on a monthly basis.
  • Scheduled maintenance windows will be communicated at least 48 hours in advance.
  • We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

8. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.

8.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARGOSURGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3 WE SHALL NOT BE LIABLE FOR: (A) ERRORS, INACCURACIES, OR LOSSES IN CUSTOMER DATA NOT CAUSED BY OUR GROSS NEGLIGENCE; (B) ANY THIRD-PARTY INTEGRATIONS, APIS, PAYMENT PROCESSORS, OR SERVICES ACCESSED THROUGH THE PLATFORM; (C) UNAUTHORIZED ACCESS RESULTING FROM THE CUSTOMER'S FAILURE TO MAINTAIN CREDENTIAL SECURITY; (D) BUSINESS DECISIONS MADE BASED ON DATA, REPORTS, CALCULATIONS, OR RECOMMENDATIONS GENERATED BY THE PLATFORM; (E) REGULATORY NON-COMPLIANCE BY THE CUSTOMER; (F) FORCE MAJEURE EVENTS.

8.4 THE PLATFORM IS A BUSINESS TOOL ONLY. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL, FINANCIAL, TAX, CUSTOMS BROKERAGE, OR COMPLIANCE ADVICE. WE MAKE NO REPRESENTATIONS REGARDING THE LEGAL SUFFICIENCY, REGULATORY COMPLIANCE, OR ACCURACY OF ANY DOCUMENTS, INVOICES, SHIPPING DOCUMENTS, CUSTOMS DECLARATIONS, TAX CALCULATIONS, OR REPORTS GENERATED BY THE PLATFORM. THE CUSTOMER IS SOLELY RESPONSIBLE FOR VERIFYING ALL OUTPUTS.

8.5 IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE; (D) ANY DEFECTS WILL BE CORRECTED.

10. Indemnification

10.1 The Customer shall indemnify, defend, and hold harmless CargoSurge, its parent entities, affiliates, officers, directors, employees, agents, and successors from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or related to:

  • The Customer's use or misuse of the Platform.
  • Violation of these Terms by the Customer or its Users.
  • Customer Data, including any claim that Customer Data infringes third-party rights.
  • The Customer's violation of any applicable law, regulation, or third-party rights.
  • Any claim by a third party (including the Customer's own customers, suppliers, or partners) arising from the Customer's business operations conducted through the Platform.
  • Regulatory fines, penalties, or enforcement actions arising from the Customer's use of documents or reports generated by the Platform.

10.2 This indemnification obligation survives termination of the subscription and these Terms indefinitely.

10. Termination

  • We may suspend or terminate your access for violation of these Terms, with notice where practicable.
  • Upon termination, your right to use the platform ceases immediately.
  • Sections relating to data ownership, limitation of liability, indemnification, and dispute resolution survive termination.

11. Dispute Resolution

Any disputes arising from or related to these Terms shall be resolved as follows:

  • Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation within 30 days of written notice.
  • Arbitration: If negotiation fails, disputes shall be referred to and finally resolved by arbitration administered by the DIFC-LCIA Arbitration Centre in Dubai, UAE.
  • Governing Law: These Terms are governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), UAE.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the platform at least 30 days before they take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us: