CargoSurge is an all-in-one logistics ERP platform for freight forwarders, road transport companies, 3PL warehouses, and customs brokers. It includes finance, compliance, fleet management, and AI-powered operations.

Which countries does CargoSurge support?

CargoSurge is built for GCC and South Asia markets — UAE, Saudi Arabia, India, Sri Lanka, Oman, Bahrain, Kuwait, and Qatar. It supports UAE Corporate Tax (9%), VAT (5%), and regional compliance requirements.

Does CargoSurge support multi-currency?

Yes. CargoSurge supports multi-currency invoicing, payments, and FX rate management with automatic conversion to your base currency for reporting.

Is there a free trial?

Yes. CargoSurge offers a 7-day free trial with full access to all features. No credit card required.

What compliance features are included?

CargoSurge includes UAE Corporate Tax (9% CT), VAT return generation (FTA boxes 1-12), IFRS 15/16/9 accounting standards, AML/KYC screening, sanctions screening (OFAC/EU/UN), UBO registry, and enhanced due diligence workflows.

Portal messaging

Portal messaging turns email chaos into a structured thread-per-record log, visible to everyone who needs it on both sides.

Where threads attach

Shipments — ops questions, ETA requests, changes.
Invoices — disputes, payment queries, partial allocations.
Quotes — clarifications, changes.
Accounts — general / non-record questions.

Participants

Your team — ops / sales / finance users with the relevant role.
Customer contacts — the account's portal-active contacts.
Auto-added — the shipment owner, the AE, the collector (per thread type).

What's in a thread

Messages (rich text, attachments).
System events (shipment moved to customs hold) — optional inline, keeps context.
@mentions — notify a specific person by name.
Status: open / waiting-customer / resolved.

Notifications

Email on new messages (threaded, reply-to works).
In-app bell.
Mobile notification if using mobile-web.

Email-in

Customer replies to a notification email go back into the thread. Means customers don't need to change their habit — they still get emails — but everything is captured in one place.

SLA

Response SLA per tenant (e.g. respond within 4 business hours).
Breach alerts to ops manager.
Customer-visible SLA badge builds trust.

Why not just email

Multiple ops staff see the same thread — no context loss on handover.
Customer's team all see status (buyer, scheduler, billing) without forwarding.
Searchable across years.
Linked tightly to the record in context.

Privacy

Threads attach to records the participant has access to. A customer contact can't see a thread on a shipment they're not a party to.