Driver mobile app

The Driver mobile app is how your road-freight drivers receive trips, update milestones, capture proof of delivery, and signal emergencies — without needing a desktop login.

Overview

• iOS and Android, downloaded from the App Store / Play Store ("CargoSurge Driver").
• Login is by driver code + PIN (issued by dispatch); no email needed.
• Offline-first: trips, milestones, and POD photos sync when connectivity returns.
• GPS runs in the background while a trip is active (battery-aware; pauses when at delivery point).
• SOS button works even with no signal — sends an SMS fallback.

Step-by-step — installation

1. 1
   Driver downloads "CargoSurge Driver" from their app store.
2. 2
   Dispatch creates the driver record in Settings → Drivers → + New Driver with the driver's name, mobile, and assigned vehicle.
3. 3
   The system issues a 6-digit driver code and a 4-digit PIN. Dispatch shares these via SMS or in person — never email.
4. 4
   Driver opens the app, enters their code and PIN, then sets a personal PIN of their choice.
5. 5
   App grants permissions: location (always), camera (for POD photos), notifications.
6. 6
   The driver lands on a dashboard showing assigned trips for today.

Daily flow

1. Trip assigned — driver gets a push notification.
2. Accept — driver confirms acceptance, marking the trip dispatched.
3. At pickup — driver taps Arrived at Pickup → uploads collection POD photo + customer signature.
4. Loaded → marks trip loaded.
5. In transit — GPS runs in background; live position visible to dispatch.
6. At delivery — taps Arrived at Destination → captures delivery POD (signature + photo + optional note).
7. Mark Delivered — closes the trip.

SOS

Big red button at the top of the dashboard, always visible. Tapping it:

• Sends an immediate alert to dispatch with current GPS coordinates.
• Logs the incident with severity "SOS - investigation required".
• If offline, fallback SMS to a configured emergency number.

Dispatch sees SOS alerts in real-time on the road dispatch board.

Common pitfalls

Data captured per trip

• GPS breadcrumbs (one point per ~30s while moving).
• Pickup POD: timestamp, GPS, photo, signature, optional note.
• Delivery POD: same.
• Fuel events (if Teltonika integration is enabled).
• Speed alerts (over-speed events).

All of this is visible on the trip's detail page in the web app and feeds into driver-performance reports.

Updating the app

Updates are pushed via the app stores. The platform announces breaking changes 14 days before requiring an update; auto-update should be enabled on driver phones.

Lost phone

Dispatch from web: Settings → Drivers → {driver} → Reset Login. Old install becomes unusable; driver re-enters credentials on the new phone.